Refund policy

Every order is packed by hand in Brisbane, and every piece is covered by our 30-Day Fit Guarantee. If something isn't right, email josh.defenderfit@gmail.com and we'll sort it out.

30-Day Fit Guarantee: size exchanges

Wrong size? Swap it for another size within 30 days of delivery.

  • Items must be unworn and unwashed, ideally in the original packaging.
  • We post the new size to you for free. You cover the postage to send the original back.
  • If the size you want is sold out, you can choose another item or get a refund.

Change of mind refunds

  • Return unworn, unwashed items within 30 days of delivery, ideally in the original packaging, for a refund to your original payment method.
  • Return postage is paid by you, and the original shipping cost isn't refunded.
  • Sale items can be exchanged for another size but can't be refunded for change of mind.
  • If you return a piece from a Build Your Kit order, we refund what you paid for that piece at the kit price.

Faulty or incorrect items

If your item arrives damaged, faulty or isn't what you ordered, email us within 30 days with your order number and a photo. We'll cover the return postage and send a replacement or give you a refund.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

How to return or exchange

  1. Email josh.defenderfit@gmail.com with your order number, the item, and whether you'd like an exchange (and which size) or a refund.
  2. We'll reply to confirm.
  3. Post the item to:
    Defender Fit, 1310/10 Stratton Street, Newstead QLD 4006

We recommend tracked postage. We can't be responsible for returns that go missing on the way back to us.

Refund timing

We process refunds once your return arrives and has been checked, usually within 2 business days, and we'll email you when it's done. Your bank or payment provider can then take 3–10 business days to show it. Afterpay refunds go back to your Afterpay account.